Policies
Refund and cancellation policy
Effective 30 August 2026
BuildVetted sells a judgement, not a subscription. If the review did not earn its fee, you should not be arguing about it. This page states exactly when a refund applies and how to get one.
Cancel before the review starts
Payment reserves capacity for the accepted project. You may cancel at any point before review work begins and receive a full refund, no explanation required.
The 30-day value guarantee
The founding offer carries a 30-day value guarantee. If the delivered review was not worth what you paid, email rohit@buildvetted.com within 30 days of report delivery for a full refund. There is no call to sit through and no explanation required.
When BuildVetted refunds you
BuildVetted may decline a request that is unsuitable, out of scope, or unsafe to review, and will refund any payment already received. If the agreed scope cannot be reviewed with the access you are able to provide, you are refunded rather than delivered a report built on assumptions.
What counts as the review starting
The 48-hour review window starts after payment, written authorization, agreed scope and complete usable access are all in place. Review work begins once those are in place. Before that point a cancellation is always a full refund; after it, the 30-day value guarantee is what applies.
How refunds are returned
Refunds are returned through the original payment method. BuildVetted initiates the refund once the request is approved; how quickly it appears on your statement is then determined by your bank or card issuer, not by BuildVetted.
How to request one
Email rohit@buildvetted.com from the address used at purchase. Include the app name or order reference. You do not need to justify the request under the 30-day guarantee.
This policy restates section 6 of the service terms. See also the delivery policy and contact details.